Around the clock means every hour, not most of them
Customers don’t call on your schedule. A pipe bursts at midnight. Someone finally has time to book a haircut on Sunday night. A new client calls a law office while the whole team is in court.
A 24/7 answering service makes sure every one of those callers hears a real answer, not a beep. FrontDesk Talk answers every call, every hour, every day of the year. It never calls in sick, never goes on break, and never gets swamped by three calls at once.
Because you set what counts as urgent, round-the-clock coverage doesn’t mean round-the-clock interruptions. Real emergencies get transferred to you. Everything else waits in a tidy summary for the morning.
It helps during business hours too. Lunch breaks, busy mornings, and short-staffed days are when calls slip through. Forward only the calls you miss, and FrontDesk Talk catches them, day and night.
What 24/7 coverage includes
Every hour, every day
Nights, weekends, and holidays answered the same as Monday morning.
Emergencies reach you
Tell it what’s urgent and it transfers those calls to your cell.
Everything else waits
Routine calls turn into Talk Notes, short summaries you read when you’re ready.
Bookings while you sleep
On Real Talk and Big Talk, callers book the next opening on your calendar.
No busy signals
It answers up to 10 calls at once, so a rush doesn’t turn into missed calls.
Both languages, all night
English and Spanish at any hour.
A day on your phone line
An example of how one day of calls might go.
- 7:40 AM
A caller asks if you’re open today. It gives your hours and the caller is set.
- 12:15 PM
Your team is at lunch. Two calls come in at once, and both get answered.
- 6:30 PM
After closing, a new customer asks for a quote. It takes the details and texts you the summary.
- 2:05 AM
A caller reports an emergency you marked urgent. It transfers the call to your cell.
24/7 on every plan
Round-the-clock coverage is on every plan, with no after-hours surcharge. Small Talk is $99 a month for 200 minutes of Talk Time, Real Talk is $199 for 450, and Big Talk is $399 for 1,000. Extra Talk Time is $0.45 a minute.
Small Talk
Answers every call, 24/7.
First month $49, then billed monthly
For owners who can’t always get to the phone.
- Answers every call, 24/7
- Talk Notes by text and email after every call
- A transcript of every call
- Answers your FAQs, hours, and prices
- Transfers urgent calls to your cell
- Keep your current number
Real Talk
RecommendedAnswers, books appointments, and texts back.
First month $99, then billed monthly
For businesses that run on appointments.
- Everything in Small Talk
- Books into Google or Outlook Calendar
- Talk Back texts every caller you missed
- Two-way texting with customers
- Call recordings
Big Talk
More Talk Time and priority support. Outbound calls coming soon.
First month $249, then billed monthly
For busy phones that need the most minutes.
- Everything in Real Talk
- Priority support
- Outbound call campaigns (coming soon)
- Up to 3 numbers or locations (coming soon)
- Custom AI voice (coming soon)
Extra Talk Time is $0.45 a minute. We text you before you reach your limit, so there are no surprises on your bill.
Health information on your calls? Talk protects it with HIPAA safeguards and a BAA. Learn more. Need EHR connections and clinical tools? Visit FrontDesk Care
24/7 answering vs voicemail
Voicemail is on around the clock too. The difference is what the caller gets when it picks up.
Round-the-clock answering for
Questions
Does it really answer every hour?
Yes. It answers every day of the year, including holidays.
Will it call me in the middle of the night?
Only for calls you mark as urgent. Everything else waits in your summary.
Can I use it only after hours?
Yes. Forward calls only when you’re closed, and answer yourself during the day.
What if several people call at once?
It handles up to 10 calls at the same time, so a few callers at once don’t get a busy signal.
Does after-hours coverage cost extra?
No. Every plan covers 24/7. Each plan includes a monthly allowance of Talk Time, and extra Talk Time is $0.45 a minute.
Can callers book at night?
On Real Talk and Big Talk, yes. It checks your Google or Outlook Calendar and books the next open time, even at 3 AM.
Does it speak Spanish at night too?
Yes. English and Spanish are available every hour, on every plan.
How do I set it up?
Create a free account, tell it about your business, and it calls your phone so you can hear it. Then pay to go live and turn on call forwarding. Setup takes a few minutes.
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