How it works
1
Say what counts as urgent
Pick from the examples for your industry, or write your own in plain words, like “water is coming through the ceiling.”
2
Choose who gets the call
Add up to 3 numbers for urgent transfers, and pick who on your team hears about urgent calls.
3
Decide about after hours
Transfer urgent calls at night too, or have it take an urgent message and alert you instead of ringing through.
What you get
Transfers your way
Connect the caller right away, or have it give the person picking up a short line or a quick summary of the call first.
Everything else waits
Routine calls get answered, booked, or turned into a message. They don’t interrupt you.
Urgent stands out
Urgent calls are marked “URGENT” in the Talk Note text and email, and flagged in the app.
Safety comes first
You can add a rule that tells callers to call 911 first if anyone is hurt or in danger.
Which plan includes it
Small Talk, $99 a month
Answers every call, 24/7.
Urgent call transfer is on every plan, starting with Small Talk at $99 a month. Custom reasons for calling, each with its own transfer number, start on Real Talk. Includes 200 minutes of Talk Time a month.
Questions
Can different calls go to different people?
Yes. Urgent calls go to your urgent numbers, and you pick which team members hear about each kind of call. On Real Talk and up, each custom reason for calling can transfer to its own number.
Will it wake me up for everything?
No. Only the calls that match your urgent rules get transferred. Everything else waits in your Talk Notes.
Can callers still ask for a person?
Yes. If a caller asks for a person, it tells them it’s connecting them and transfers the call to your transfer number.
Is it an emergency service?
No. It isn’t a 911 service and it doesn’t give medical advice. For anything dangerous, your rules should tell callers to call 911 first.
Free tools and how-to guides
More ways to use it
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