Forward calls from
Mobile carriers
MobileAT&TAT&T mobile phones use short dial codes to turn forwarding on and off. It takes about a minute.Open the guideMobileVerizonVerizon uses star codes. One code forwards every call, one forwards the calls you don’t answer, and one turns it off.Open the guideMobileT-MobileT-Mobile uses the same short dial codes as most mobile networks. Dial a code, press Call, and you’re done.Open the guideMobileXfinity MobileXfinity Mobile uses two star codes: one for every call, one for calls you don’t answer. Dial them from your Xfinity Mobile phone.Open the guideMobileSpectrum MobileSpectrum Mobile forwards with star codes from the phone, or from your Spectrum account and the My Spectrum app.Open the guideMobileVisibleVisible uses two star codes: one forwards every call, one forwards calls that come in while you’re on another line. Dial them from your Visible phone.Open the guideMobileMint MobileMint Mobile uses short dial codes for each kind of forwarding. Mint’s codes put a 1 in front of your 10-digit number.Open the guideMobileUScellularUScellular is now part of T-Mobile, and uscellular.com now sends you to T-Mobile’s site. If your line has moved to T-Mobile, use T-Mobile’s forwarding codes below.Open the guideMobileCricket WirelessCricket includes call forwarding on current plans, but its website doesn’t list the dial codes. Here’s how to get it set up without guessing, and one limit to know about.Open the guide
Business and home phone lines
Business phoneComcast BusinessComcast Business Voice lines forward with *72 from the phone, or from your account online.Open the guideBusiness phoneSpectrum BusinessSpectrum Business Voice lines forward with *72 from the phone. Other forwarding options live in your online Voice settings.Open the guideBusiness phoneOoma OfficeOoma Office forwards with a star code from your desk phone, or from the End User Portal and the Ooma Office app.Open the guideBusiness phoneCenturyLinkCenturyLink landlines forward every call with *72, and Brightspeed lines use the same steps. You finish setup by letting your FrontDesk Talk number answer once.Open the guideBusiness phoneFrontierFrontier phone lines forward every call with *72 and stop with *73. Frontier is now part of Verizon, and its help center still lists these codes.Open the guideBusiness phoneCox BusinessCox Business Voice lines forward with *72 from the phone, or with forwarding rules in Cox Business MyAccount, including when you’re busy and when you don’t answer.Open the guideBusiness phoneOptimum BusinessOptimum Business Phone includes call forwarding. Optimum’s phone help lists *72 to turn it on and *73 to turn it off.Open the guide
Other landlines
Office phone systems
Cloud phone systemRingCentralRingCentral forwards through call handling settings in the app. No codes needed.Open the guideCloud phone systemVonage BusinessVonage Business Communications forwards from the Admin Portal or from each user’s settings. No codes needed.Open the guideCloud phone systemGrasshopperGrasshopper sends calls to forwarding numbers on each extension. Add your FrontDesk Talk number as one of them.Open the guideCloud phone systemDialpadDialpad routes your main line in its admin settings. Use that, not a personal forwarding number. Here’s why.Open the guideCloud phone systemNextivaNextiva forwards with *72 from your phone, or with no-answer and busy rules in the admin portal.Open the guideCloud phone systemQuo (formerly OpenPhone)OpenPhone is now called Quo. Forwarding lives in each number’s call flow. No codes needed.Open the guideCloud phone system8x88x8 uses call forwarding rules for busy, no answer, offline, and always. Set them in the 8x8 Work app or the Admin Console.Open the guideCloud phone systemZoom PhoneZoom Phone can send calls to an outside number from each user’s call handling, or from your auto receptionist and call queues. Your Zoom admin may need to allow it first.Open the guideCloud phone systemMicrosoft Teams PhoneTeams forwards calls from Settings, then Calls, under Call handling and forwarding. Admins can set the same rules in the Teams admin center, or send an auto attendant to an outside number.Open the guideCloud phone systemAircallAircall sends calls on your number to an outside number with the Redirect to step in its call flow editor. Its per-user forward asks whoever answers to press 1, so use the call flow instead.Open the guideCloud phone systemGoTo ConnectGoTo Connect, formerly Jive, forwards with Find Me/Follow Me on each line, with *72 from the phone, or with a dial plan for your main number.Open the guide
How-to guides
How toWrite your greetingWhat a good receptionist greeting says in the first ten seconds, with examples for five kinds of business.Read the guideHow toSet urgent call rulesDecide which calls reach you right away, with examples by trade and a plan for after hours.Read the guideHow toCheck your Google Business Profile numberMany new customers call from Google. Make sure the number there is right and forwards to your receptionist.Read the guideHow toGet ready for holidaysAdd the holiday to your receptionist ahead of time, check your urgent rules, and update Google.Read the guideHow toTest your receptionistA checklist of test calls to make before you go live, including Spanish and interruptions.Read the guide
Four kinds of forwarding, in plain words
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Rather move your number?
Port your number to FrontDesk Talk
Bring your number over and drop the old phone bill. Your calls keep working the whole time.
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.