AI receptionist and answering services

One receptionist, many jobs

Most small businesses don’t need a separate service for nights, another for lunch breaks, and another for the busy season. FrontDesk Talk is one receptionist that does all of it. You tell it about your business once: your hours, services, prices, service area, and the questions customers ask most. Then you decide which calls it answers by how you forward your phone.

Every call gets answered on the first ring, in English or Spanish, with up to 10 calls at once. Routine calls end with an answer, a message, or a booking. Calls you mark as urgent are transferred to you. After each call you get a Talk Note by text and email, so you know what happened without listening to anything.

The pages below go deeper on each job: how it works, what to set up, and which plan includes it.

Answering, whenever you need it

Have it answer every call, or only the calls you can’t get to. You choose with your call forwarding, and your number stays the same.

24/7 call answeringPicks up on the first ring, day or night, and handles up to 10 calls at once.How it works After-hours answeringNights, weekends, and holidays, answered like Monday morning.How it works Overflow callsWhen every line is busy, the next caller still gets answered.How it works Solo owners on the jobYou’re on a ladder or with a client. It takes the call.How it works Lunch and break coverageYour phone rings first. When nobody picks up, it answers.How it works Vacation and holiday coverageClose for a day or a week. Every caller still gets an answer.How it works Seasonal rushWhen your busy season hits, every caller still gets answered.How it works Spanish-speaking receptionistEnglish and Spanish on every plan, switching to match the caller.How it works

Calls that turn into work

A call is worth the most when it ends with a booking, a lead you can call back, or a text that keeps the customer from calling someone else.

Appointment bookingBooks callers into Google or Outlook Calendar while they’re on the line.How it works Lead intakeEvery new caller’s details, collected the same way every time.How it works Talk Back: missed-call text backEvery caller who hangs up gets a text right away.How it works Two-way textingCustomers text your business number. You reply from one inbox.How it works

Calls that need you now

You decide what counts as urgent. Those calls come straight to your cell, and everything else waits in your summary.

Urgent call triageYou set the rules. Emergencies reach a person, and the rest waits.How it works Urgent call transferYou decide what’s urgent. Those calls go straight to your cell.How it works

After every call

You get the short version by text and email, with the full record a tap away.

Talk NotesA short text and email after every call, with who called and what they needed.How it works Call recordings and transcriptsListen back or read every word of every call.How it works

Coming soon

On the way for Big Talk. Not available yet.

Outbound call campaigns (coming soon)Coming soon: your receptionist calls customers for you and reports back.How it works Custom AI voice (coming soon)Coming soon: a voice made for your business.How it works

Which plan includes what

Small Talk, $99 a month

Answers every call, 24/7. 200 minutes of Talk Time a month. Answers every call, 24/7. Talk Notes by text and email after every call. A transcript of every call. Answers your FAQs, hours, and prices. Transfers urgent calls to your cell. Keep your current number.

Real Talk, $199 a month

Answers, books appointments, and texts back. 450 minutes of Talk Time a month. Everything in Small Talk. Books into Google or Outlook Calendar. Talk Back texts every caller you missed. Two-way texting with customers. Call recordings.

Big Talk, $399 a month

More Talk Time and priority support. Outbound calls coming soon. 1,000 minutes of Talk Time a month. Everything in Real Talk. Priority support. Outbound call campaigns (coming soon). Up to 3 numbers or locations (coming soon). Custom AI voice (coming soon).

Compare every feature on the pricing page

Receptionist, answering service, or both?

People search for this under a lot of names. These pages explain FrontDesk Talk from each angle, with pricing and how it compares with the alternatives.

AI receptionistWhat an AI receptionist does on every call, what it won’t do, and what it costs.Read more Virtual receptionistA virtual receptionist that never clocks out, with flat pricing instead of per-call fees.Read more Answering serviceAn answering service that books and texts back, not one that only takes messages.Read more 24/7 answering serviceAnswered at 2 AM and on Christmas, on every plan.Read more Small business answering serviceAnswering priced for owners who pick up their own phone.Read more AI phone answeringAI answering on the number you already have, forwarded the way you choose.Read more Answering service costWhat live services, hired receptionists, and AI receptionists cost a month.Read the guide

Questions

Do I have to pick one service?

No. Every service on this page comes from the same receptionist on the same number. You turn on what you need in your settings, and your plan decides which features are available.

Which plan do I need?

Small Talk ($99 a month) answers every call, sends Talk Notes, and transfers urgent calls. Real Talk ($199) adds calendar booking, Talk Back, two-way texting, and call recordings. Big Talk ($399) adds the most Talk Time and priority support.

Can it answer only some of my calls?

Yes. Forward every call, only calls after hours, or only the calls you don’t pick up. Your phone can ring first, and the receptionist answers when you can’t.

Is this a live answering service?

No. It’s an AI receptionist, so there are no operators and no per-call fees. When a call needs a person, it transfers the caller to you based on the rules you set.

How many calls can it take at once?

Up to 10 calls at the same time for each business, so a few people calling at once all get answered.

More to explore

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