The receptionist
Does it sound like a robot?
No. It uses natural, human-like voices and handles interruptions and follow-up questions. Try the demo on the home page to hear it.
What can it do on a call?
Answer questions about your business, take messages, book appointments, text back missed callers, and transfer urgent calls to you. After every call you get a Talk Note, the summary of the call, by text and email. Booking and Talk Back, our missed-call text back, start on the Real Talk plan.
Does it speak Spanish?
Yes. It switches to Spanish when the caller does.
Can it handle more than one call at once?
Yes. No busy signals and no hold music, even when several people call at the same time.
Setup
How long does setup take?
About 10 minutes. Tell it about your business, point your number at it, and test it from your phone.
Can I keep my phone number?
Yes. Forward your line to FrontDesk Talk or port your number over. Customers keep dialing the number they know.
Can I change what it says?
Anytime. Update the greeting, answers, and what counts as urgent, and the changes apply to the next call.
Billing
What’s Talk Time?
The minutes your receptionist spends on the phone. Each plan includes a set number of minutes of Talk Time a month, and your dashboard shows exactly what you’ve used.
What if I run out of Talk Time?
We text you before you get close. Extra Talk Time is $0.45 a minute, or you can move up a plan, whichever saves you more.
Can I switch plans?
Anytime. Upgrades apply right away and downgrades start with your next billing period.
Is there a contract?
No. Plans are month to month and you can cancel anytime.
Healthcare
I run a healthcare practice. Is this for me?
If your calls include patient health information, use FrontDesk Care. It includes HIPAA compliance, a signed BAA, and EHR connections.
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.