How it works
1
A caller hangs up early
They didn’t want to talk to anyone, or they had to go.
2
They get a text right away
A short, friendly text from your business number asks how you can help.
3
The conversation continues
They reply by text. You can answer from FrontDesk Talk, and the AI can book them in.
What you get
Sent in seconds
The text goes out right after the call ends, while they still have you in mind.
Friendly and short
It names your business and asks how you can help.
Two-way texting
Customers reply to your business number and you answer from one inbox.
Every lead in one place
Calls, texts, and Talk Notes sit together, so nothing slips through.
Which plan includes it
Real Talk, $199 a month
Answers, books appointments, and texts back.
Talk Back is included on Real Talk ($199 a month) and Big Talk. It isn’t on Small Talk. Includes 450 minutes of Talk Time a month.
Questions
What does the text say?
Something short and friendly from your business, like “Sorry we missed you. How can we help?”
Does it text people who already talked to the AI?
No. It texts callers who hung up before they were helped.
Is texting compliant?
Texting from a business number needs carrier registration, the same as for any business that texts customers. Our SMS Terms explain how texts are handled.
Can customers text us first?
Yes. On Real Talk and up, customers can text your number and you reply from FrontDesk Talk.
Also useful
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.