Getting started
What FrontDesk Talk does on a call, which plan fits, and how to set it up.
- How FrontDesk Talk answers a callWhat happens from the first ring to the Talk Note on your phone, and what it won’t do.
- Set up FrontDesk Talk, step by stepFrom creating your account to your first real call, in the order the app asks.
- Which FrontDesk Talk plan do I need?What Small Talk, Real Talk, and Big Talk each include, and how to pick.
Your receptionist
Teach it your business, pick its voice, add intake questions, and pause it when you need to.
- Teach your receptionist about your businessHours, services, prices, and the questions callers ask, all on the Receptionist page.
- Set holiday hours and special datesClose for a holiday or a vacation, or keep short hours for a day, without touching your weekly hours.
- Pick your receptionist’s voice, language, and tonePick a voice, name, and tone, set English or Spanish, and tune how it handles a call.
- Ask your own intake questions on callsChoose what your receptionist asks for each reason people call, and see the answers on every call.
- Pause your receptionistSend calls straight to your phone for an hour, until morning, or until you turn it back on.
Calls and transfers
Talk Notes, call history, Tasks, and the urgent calls that reach you right away.
- Talk Notes, transcripts, and your call historyFind any call, read its Talk Note and transcript, and call the person back.
- Send urgent calls to your phoneDecide what counts as urgent, which numbers ring, and what happens after hours.
- Use Tasks for callbacks, messages, and follow-upsEvery call that needs a follow-up lands in one list you can assign, snooze, and close.
Booking (Real Talk)
Connect your calendar, set booking rules, share a booking page, and the texts customers get.
- Connect Google Calendar or OutlookLet your receptionist see when you’re busy and book open times on your calendar.
- Set your booking hours, services, and rulesWhen callers can book, how long each appointment takes, and how much notice you need.
- Booking confirmations, reminders, and changesThe texts callers get after they book, and how they move or cancel.
- Share your online booking pageA page where customers book themselves, with your logo, plus a button or embed for your website.
Texting and Talk Back
Text back missed callers, text with customers, and apply for carrier registration.
- Set up Talk Back, the missed call textText callers who hang up before they’re helped, so they reply instead of calling someone else.
- Text with customers from your business numberRead and answer customer texts in one place, next to their calls.
- Apply for texting registrationWhy carriers approve a business before it texts customers, and how to apply in a few minutes.
Talk Time and billing
How minutes are counted, how to change your plan, and how refunds work.
- How Talk Time is countedWhat counts, how minutes add up, when they reset, and what happens if you go over.
- Change your plan, card, or billingUpgrade, downgrade, update your card, get invoices, or cancel.
- Get a refund under the money-back guaranteeA full refund within 14 days of your first payment, if FrontDesk Talk isn’t the right fit.
Numbers and forwarding
Keep your number, get to know your FrontDesk Talk number, and fix calls that don’t connect.
- Keep your number: forward it or port itTwo ways to have FrontDesk Talk answer the number your customers already call.
- Your FrontDesk Talk numberThe free local number that comes with every plan, how to pick it, and where to use it.
- Fix calls that don’t reach your receptionistWhat to check when calls ring your phone, go to voicemail, or hear “can’t take calls right now.”
Account
Your team, where Talk Notes go, and your account settings.
More ways to get answers
Forwarding guidesStep-by-step forwarding for AT&T, Verizon, T-Mobile, RingCentral, and 25 more.OpenGlossaryPhone and front desk terms in plain English, from auto attendant to Talk Time.OpenFAQShort answers about the receptionist, setup, and billing.OpenFree toolsCalculators, script generators, and lookups for small business phones.Open
Still stuck? Email help@frontdesk.talk and we’ll help.
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