Small Talk
Answers every call, 24/7.
First month $49, then billed monthly
For owners who can’t always get to the phone.
- Answers every call, 24/7
- Talk Notes by text and email after every call
- A transcript of every call
- Answers your FAQs, hours, and prices
- Transfers urgent calls to your cell
- Keep your current number
Real Talk
RecommendedAnswers, books appointments, and texts back.
First month $99, then billed monthly
For businesses that run on appointments.
- Everything in Small Talk
- Books into Google or Outlook Calendar
- Talk Back texts every caller you missed
- Two-way texting with customers
- Call recordings
Big Talk
More Talk Time and priority support. Outbound calls coming soon.
First month $249, then billed monthly
For busy phones that need the most minutes.
- Everything in Real Talk
- Priority support
- Outbound call campaigns (coming soon)
- Up to 3 numbers or locations (coming soon)
- Custom AI voice (coming soon)
Extra Talk Time is $0.45 a minute. We text you before you reach your limit, so there are no surprises on your bill.
Health information on your calls? Talk protects it with HIPAA safeguards and a BAA. Learn more. Need EHR connections and clinical tools? Visit FrontDesk Care
14-day money-back guarantee. Not the right fit? Get a full refund of your first payment within 14 days if you’ve used under 60 minutes of Talk Time. Ask in the app under Billing, or email help@frontdesk.talk. See the details
Compare every feature
| Feature | Small Talk $99Answers every call, 24/7. | Real Talk $199Answers, books appointments, and texts back. | Big Talk $399More Talk Time and priority support. Outbound calls coming soon. |
|---|---|---|---|
| Minutes of Talk Time each month | 200 | 450 | 1,000 |
| 24/7 call answering | Included | Included | Included |
| Talk Notes: call summaries by text and email | Included | Included | Included |
| Answers FAQs, hours, and prices | Included | Included | Included |
| Transfers urgent calls to your cell | Included | Included | Included |
| Keep your current number | Included | Included | Included |
| English and Spanish | Included | Included | Included |
| Books into Google or Outlook Calendar | Not included | Included | Included |
| Talk Back: missed-call text back | Not included | Included | Included |
| Two-way texting | Not included | Included | Included |
| Call transcripts | Included | Included | Included |
| Call recordings | Not included | Included | Included |
| Outbound call campaigns | Not included | Not included | Coming soon |
| Phone numbers or locations | 1 | 1 | 1 now, up to 3 coming soon |
| Custom AI voice | Not included | Not included | Coming soon |
| Support | Priority | ||
| Extra Talk Time | $0.45 a minute | $0.45 a minute | $0.45 a minute |
| Calls that ring your phone | Unlimited (fair use) | Unlimited (fair use) | Unlimited (fair use) |
Billing questions
What’s Talk Time?
Talk Time is the minutes your receptionist spends on the phone. Calls that ring your own phone (while it’s paused, or when it rings you first) don’t use Talk Time: they’re unlimited within the US, under fair use. Past your plan’s minutes, Talk Time is billed as extra. Each plan includes a set number of minutes of Talk Time a month. Short calls use short minutes, and your dashboard shows exactly what you’ve used.
What happens if I go over?
We text you before you get close. Extra Talk Time is $0.45 a minute, or you can move up a plan if that costs less.
Can I switch plans?
Anytime. Upgrades apply right away. Downgrades start with your next billing period.
Is there a contract?
No. Monthly plans are month to month. Yearly plans are paid once a year: 2 months free on Small Talk and Real Talk, 1 month free on Big Talk.
Is the first month on sale?
Yes, on monthly plans. If your business hasn’t paid for FrontDesk Talk before, your first month is $49 for Small Talk, $99 for Real Talk, or $249 for Big Talk. After that you pay the regular monthly price. It can’t be combined with promo codes, and yearly plans already include free months.
Is there a money-back guarantee?
Yes. If it’s not the right fit, ask within 14 days of your first payment and we refund that payment in full, as long as you’ve used under 60 minutes of Talk Time. Ask in the app under Billing, or email help@frontdesk.talk.
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