What it handles for IT services and MSPs
Sorts outages from requests
A whole office down gets transferred to your on-call tech. A password reset becomes a Talk Note for the help desk.
Collects the right details
Company name, who is calling, a callback number, what’s broken, and how many people it affects.
Never asks for passwords
It won’t take passwords or reset anything. Your techs verify callers and do the work.
Answers new business calls
Prospects hear what you offer and get a discovery call on your calendar on Real Talk and up.
Our pick for IT services and MSPs
Small Talk, $99 a month
Answers every call, 24/7.
Most calls are support intake and urgent transfers, and Small Talk covers both at the lowest price. Includes 200 minutes of Talk Time a month.
Questions from IT services and MSPs
Does it connect to our ticketing system?
Not directly. Every call becomes a Talk Note by text and email, with the details your techs need.
Can it tell clients from strangers?
It asks for the company name. Give it your client list and it treats clients and new callers the way you set.
What if a caller claims to be the CEO and needs a password now?
It takes the message and sends it to your team. It never resets passwords or shares access, no matter who asks.
Want the long version? Read why an AI receptionist pays off for IT companies and MSPs: the calls you get, the math, and how to set it up.
Ways it answers for IT services and MSPs
Free tools for IT services and MSPs
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