What it handles for security and alarm companies
Points emergencies to 911
If a caller reports a break-in or a fire, it tells them to hang up and call 911, then follows your rules.
Books service calls
Trouble beeps, offline cameras, and sensors that won’t close get a tech visit on your calendar.
Quotes new systems
Collects the property type, doors and windows, and whether they want cameras, then books the walkthrough.
Handles account calls
Moving, adding a user, or monitoring questions get written up and sent to the right person.
Our pick for security and alarm companies
Real Talk, $199 a month
Answers, books appointments, and texts back.
Most calls end in a service visit or a walkthrough, and Real Talk books both. Includes 450 minutes of Talk Time a month.
Questions from security and alarm companies
Can it replace our monitoring center?
No. It answers your office line. Alarm signals and dispatch stay with your monitoring center.
Can it give out panel codes?
No. It never shares codes, passwords, or account details. It takes a message for your team to verify.
Can it help with false alarms?
It can share the steps you approve and tell callers how to reach your monitoring center to cancel an alarm.
Want the long version? Read why an AI receptionist pays off for security and alarm companies: the calls you get, the math, and how to set it up.
Ways it answers for security and alarm companies
Free tools for security and alarm companies
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