How it works
1
The call happens
Your receptionist answers, helps the caller, and wraps up.
2
It’s saved with the Talk Note
The recording and the full transcript sit next to the Talk Note for the call.
3
You check what you need
Skim the transcript for the details, or play the recording to hear the tone.
- AI
- Thanks for calling Oak Street Auto. How can I help?
- Caller
- My check engine light came on. Can you look at it this week?
- AI
- Sure. I have Wednesday at 10 or Thursday at 1. Which works?
What you get
Every call recorded
Hear exactly how the call went, not just the short version.
Full transcripts
Search and skim every word without pressing play.
Right next to the Talk Note
Talk Note first, details a tap away.
Tune your answers
Spot a question it handled poorly, update your settings, and it answers better next time.
Included on
Real Talk, $199 a month
Answers, books appointments, and texts back.
Recordings and transcripts are included on Real Talk ($199 a month) and Big Talk. Small Talk includes Talk Notes only. Includes 450 minutes of Talk Time a month. Pay yearly and get 2 months free.
Questions
Is recording on the Small Talk plan?
No. Small Talk includes Talk Notes by text and email. Recordings and transcripts start on Real Talk.
Do I have to tell callers they’re recorded?
Recording laws vary by state, and some require everyone on the call to agree. Check the rules where you do business and set your greeting to match.
Why would I read a transcript?
To check a detail, like an address or a part number, or to see how your receptionist handled a tricky question.
Are Spanish calls recorded too?
Yes. Calls in Spanish are recorded and transcribed the same way.
Related
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.