How it works
1
A customer texts your number
The same number they already call. No new number to hand out.
2
It shows up in FrontDesk Talk
Right next to their calls and Talk Notes, so you have the whole story.
3
You reply
Answer from FrontDesk Talk and the customer sees it come from your business number.
What you get
Your business number
Customers text the number they already know. Your cell stays private.
One inbox
Calls, texts, and Talk Notes sit together, so nothing gets lost between apps.
Pairs with Talk Back
Talk Back is our missed-call text back. Callers who hang up early get a text, and the conversation keeps going.
Registered texting
Texting from a business number needs carrier registration, the same as any business that texts customers.
Included on
Real Talk, $199 a month
Answers, books appointments, and texts back.
Two-way texting is included on Real Talk ($199 a month) and Big Talk. It isn’t on Small Talk. Includes 450 minutes of Talk Time a month. Pay yearly and get 2 months free.
Questions
Can customers text us first?
Yes. On Real Talk and Big Talk, customers can text your number and you reply from FrontDesk Talk.
Is texting compliant?
Texting from a business number needs carrier registration. Our SMS Terms explain how texts are handled.
What is Talk Back?
Talk Back is missed-call text back. When a caller hangs up before they’re helped, FrontDesk Talk texts them right away so the lead stays warm.
Is texting on the Small Talk plan?
Small Talk sends you Talk Notes by text. Texting with customers starts on Real Talk.
Related
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.