From the first ring to the Talk Note
A call comes in
Callers dial your business number, which you forward to FrontDesk Talk, or your FrontDesk Talk number. Your receptionist answers on the first ring, day or night, and can be on up to 10 calls at once.
It greets the caller
It says your greeting in English, Spanish, or both, depending on the language you choose. When it’s bilingual, it answers in the language the caller uses.
It helps from what you told it
It answers from your hours, services, prices, service area, and the questions and answers you wrote. It knows the date and time where you are, and whether you’re open right now. When it doesn’t know something, it takes a message instead of guessing.
It books, transfers, or takes a message
On Real Talk and Big Talk, it can book the caller into an open time on your calendar. On every plan, it transfers urgent calls, and callers who ask for a person, to the numbers you choose. Otherwise it takes the caller’s name, number, and what they need.
You get a Talk Note
When the call ends, a Talk Note arrives by text and email: who called, why, and what happened. The call, its summary, and a transcript are saved in Calls.
What it won’t do
- Make up answers. If it isn’t in your settings, it takes a message.
- Take card or bank account numbers over the phone. It asks for a Social Security number only if you add that question to your call intake.
- Give legal, tax, financial, insurance, or medical advice.
- Pretend to be a person. If a caller asks, it says it’s an AI receptionist for your business.
- Stand in for 911. It isn’t an emergency service.
Where calls end up
Calls keeps every call with its Talk Note and transcript, plus a recording on Real Talk and Big Talk. Calls that need you, like messages, urgent calls, and booking requests, also land in Tasks so nothing gets lost.
Calls it recognizes as spam are labeled Spam in Calls, and they don’t send you a Talk Note or add anything to Tasks.
What each plan adds
| Plan | Price | Talk Time | What it adds |
|---|---|---|---|
| Small Talk | $99 a month | 200 minutes a month | Answers every call 24/7, Talk Notes, a transcript of every call, and urgent call transfers. |
| Real Talk | $199 a month | 450 minutes a month | Adds booking into Google or Outlook Calendar, Talk Back, two-way texting, and call recordings. |
| Big Talk | $399 a month | 1,000 minutes a month | Adds more Talk Time and priority support. |
See which plan you need, or compare every feature.
Questions
Can callers tell it’s an AI?
It uses natural voices and handles interruptions and follow-up questions. If a caller asks, it tells them it’s an AI receptionist for your business.
How many calls can it take at once?
Up to 10 calls at once for each business, so callers don’t hear a busy signal when a few call at the same time. If another call comes in while it’s on 10, that call rings your own phones while you’re open (the ones under Ring these phones). Otherwise the caller hears that the lines are busy, and Talk Back texts them if you have it on.
Why does a new number under Ring these phones need a code?
So calls only ring phones you have. When you add or change a number under Ring these phones, we text it a 6 digit code. Enter the code in the app and the number starts ringing. Numbers saved before codes were added keep ringing, and show Not confirmed yet until you confirm them.
Does it work after hours?
Yes, it answers 24/7. When you’re closed, it tells callers so and takes a message, and on Real Talk and Big Talk it can book the next open time. You choose whether urgent calls still transfer to you after hours.
Related
More in Getting started
Didn’t find your answer? Email help@frontdesk.talk or browse the help center.