Ask for a refund
Open Billing
Sign in as the account owner, select Settings, then the Billing tab.
Find the Money-back guarantee card
It shows the date your refund is available until and how many minutes you’ve used.
Select Ask for a refund
Read what happens, tell us what we could have done better if you like, and select Refund and cancel my plan.
Watch for the refund
The refund goes back to the card you paid with, and your plan is canceled right away.
Who qualifies
- Within 14 days of your first payment.
- Under 60 minutes of Talk Time used. Setup test calls and the website demo don’t count.
- Your first payment only, once per business.
You can also ask by emailing help@frontdesk.talk. The full terms are in our Terms of Service.
What happens next
Your plan is canceled at once and your receptionist stops answering. Turn off call forwarding with your phone company so calls ring your phone again. Each forwarding guide has the off code.
Questions
I don’t see the card in Billing.
It only shows to the owner while you qualify. Once the days or the minutes run out, the card goes away.
Is there a free trial too?
No. The guarantee takes its place, so you can try FrontDesk Talk on real calls.
Related
More in Talk Time and billing
Didn’t find your answer? Email help@frontdesk.talk or browse the help center.