Change your plan, card, or billing

Make a change

1. Open Billing

   Select Settings in the menu, then the Billing tab. You’ll see your plan, price, Talk Time, and when it renews.

2. Select Manage billing

   Only the owner sees this button. It opens our secure billing portal, run by Stripe.

3. Make your change

   Change your plan, update your card, download invoices, or cancel, and confirm the change.

4. Check Billing

   Back in the app, Billing shows your new plan or renewal date.

Monthly or yearly

Yearly plans are paid once a year: 2 months free on Small Talk and Real Talk, 1 month free on Big Talk. Talk Time still resets every month.

Moving down to Small Talk

Bookings you already have stay on your schedule. New bookings, changes, and reminder texts stop until you move back up, and so do Talk Back and texting with customers.

Canceling

Cancel in Manage billing. Your receptionist keeps answering until the end of the period you’ve paid for, and Billing shows the date. Any extra Talk Time is billed at the end.

Before your plan ends, turn off call forwarding with your phone company so calls ring your phone again. Each forwarding guide has the off code.

Canceling doesn’t delete your account or your call history. Changed your mind? Select Restart plan in Billing.

If a payment fails

Billing shows a banner with Update card or Finish payment. Update your card in Manage billing. If a payment stays unpaid for 14 days, your receptionist stops answering until it’s paid.

Questions