How Talk Time is counted

What counts

• Time your receptionist spends on calls, from the moment it answers until the call ends.
• Every call it answers, including the ones it labels as spam.

What doesn’t count: calls that ring your own phone (while your receptionist is paused, or when it rings you first), the test calls during setup, the forwarding test, and the demo call on our website. Calls to your own phones are unlimited within the US, under fair use.

How it adds up

Calls are counted by the second and added up over the month, and the total is rounded up to the next minute once. A 40-second call uses 40 seconds, not a full minute.

When it resets

Talk Time resets every month on your billing date. Yearly plans reset monthly too, on the same day each month. Unused minutes don’t carry over.

Alerts before you run out

We text and email you when you’ve used 80% of your Talk Time for the month, and again at 100%. To stop them, turn off Warn me before my Talk Time runs out in Settings, under Notifications.

If you go over

Your receptionist keeps answering every call. Extra minutes are $0.45 each and are added to your next bill. On a yearly plan, they’re billed once a month on their own invoice.

If you go over most months, moving up a plan can cost less. The Talk Time calculator compares the two.

If a payment for extra Talk Time fails, update your card on the Billing tab in Settings. After 14 days unpaid, your receptionist stops answering until it’s paid.

Where to see it

The Billing tab in Settings shows Usage this period: minutes used, when they reset, minutes of calls that rang your phone, and any extra minutes so far. Your dashboard shows Talk Time this period, and Reports shows minutes over the last 7, 30, or 90 days.

Questions