Apply for texting
Open Booking settings
Select Appointments, then Booking settings, and find Texting registration. Only the account owner can apply.
Select Apply for texting
Have your business’s legal name, its type, its EIN, and its address ready.
Fill in the details
Enter the Legal business name, the Name customers know (your texts start with it), the Business type, the EIN, your website if you have one, your Business address, and your name, title, and a business contact email and phone.
Agree and send
Read the SMS Privacy Policy, SMS Terms and Conditions, and text message opt-in page linked in the form, check the box, and select Send to carriers. We email you when carriers answer.
Why registration exists
US carriers filter texts that businesses send from regular 10-digit numbers unless the sender is registered. The program is called A2P 10DLC: A2P means application to person, and 10DLC means a 10-digit long code, a regular local number. Registration tells carriers who is texting and what kind of texts to expect, which keeps spam down and your texts delivered.
What the status means
| Status | What it means |
|---|---|
| In review | Carriers are reviewing it. It usually takes 3 to 7 business days. |
| Approved | Texting to customers is on. It turns on by itself. |
| Needs a change | Carriers asked for a fix. Read the note on the card, select Check details and send again, and resend. |
| With our team | Our team is finishing it by hand, for example when you don’t have an EIN. Questions? Email help@frontdesk.talk. |
Managers can see the status. Only the owner can apply or send it again.
Your texting pages
Carriers check that a business tells people how it uses their number. Your business gets three pages for that: an SMS Privacy Policy, SMS Terms and Conditions, and a text message opt-in page. The links are in the form, and the contact email and phone you enter are shown on the privacy page.
What works while you wait
- Calls, Talk Notes by text and email, and Talk Time alerts work as usual. They come from FrontDesk Talk, not from your number.
- Texts to customers wait: Talk Back, booking confirmations, reminders, and texts you send from Inbox.
- You can set up your texting settings and message templates now, and they’re used as soon as texting turns on.
Keep your texts delivered
- Only text people who contacted you or agreed to hear from you.
- Honor STOP right away. FrontDesk Talk does this for you.
- Keep messages short and plain. The SMS character counter shows when a text splits.
Questions
How long does it take?
Usually 3 to 7 business days. Texting turns on by itself when it’s approved, and we email you when carriers answer.
I don’t have an EIN.
Check I don’t have an EIN in the form, and our team finishes the registration by hand.
Do I need toll-free verification?
No. FrontDesk Talk numbers are local numbers, so they use A2P 10DLC registration. Toll-free verification is the separate review for toll-free numbers.
Related
More in Texting and Talk Back
Didn’t find your answer? Email help@frontdesk.talk or browse the help center.