Read and reply
Select Inbox in the menu. Conversations are split into Open and Closed, and you can show Unread only. Open one, type in Write a text, and send.
From a conversation you can also Call the customer, Book them, or Close it when you’re done.
Start a new text
Select New text on the Inbox page. You can also text from a customer’s page in Customers, or from an item in Tasks.
STOP and START
If a customer replies STOP, they get no more texts from you, including Talk Back and reminders, and the conversation says so. If they text START, they can get texts again.
Good to know
- Texts go to US numbers only.
- Each business can send up to 500 texts in any 24 hours.
- On Small Talk, each text a customer sends still shows up in Tasks. Reading and replying in Inbox needs Real Talk.
- Texting to customers turns on once your texting registration is approved. Apply for texting registration.
Questions
Which number do my texts come from?
Your FrontDesk Talk number. If you forward your business line, customers see that number on your texts, so let regulars know it’s yours.
Can customers text my old business number?
Call forwarding doesn’t forward texts, so texts to a forwarded number stay with your phone company. Texts reach FrontDesk Talk when they’re sent to your FrontDesk Talk number, or to your business number after you port it to us.
Related
More in Texting and Talk Back
Didn’t find your answer? Email help@frontdesk.talk or browse the help center.