Set up Talk Back, the missed call text

Turn it on and edit the text

1. Open the texting settings

   Select Inbox, then Texting settings. The same settings are under Texting in Booking settings.

2. Check the switch

   Talk Back: text anyone whose call you missed is on from the start on Real Talk and Big Talk.

3. Edit the message

   Change the Missed-call text if you like. {business} fills in your business name.

4. Save

   Select Save texting.

Who gets a Talk Back text

Talk Back texts callers who hang up before your receptionist could help, like someone who hangs up during the greeting. Callers who got an answer, booked, left a message, or were transferred don’t get one.

• Each caller gets at most one Talk Back text every 12 hours.
• It goes out right after the call.
• It never texts your own numbers, or anyone who replied STOP.

When they text back

Replies land in Inbox, and you answer from your business number. See text with customers.

If your online booking page is on, its link is added to the end of the Talk Back text, so callers can book right away.

Texts to customers start once your texting registration is approved. Apply for texting registration.

Questions