How it works
1
Add the days you’re closed
Under Holidays and special dates, add the days you’re away, with a note like “We’re closed until Monday, July 7.” Callers hear it, their calls still get answered, and the dates end on their own.
2
Choose who covers urgent calls
Point urgent transfers at whoever is on call. Or turn off transfers after hours, and it takes an urgent message and alerts you instead.
3
Forward every call, then switch back
Turn on always forwarding while you’re away. When you’re back, set your forwarding and urgent transfers back to normal.
What you get
No full voicemail box
Every call ends with a Talk Note by text and email, so you come back to a list, not a pile of voicemails.
Your backup gets the urgent calls
Add up to 3 numbers for urgent transfers, like a partner or a coworker on call.
Books for after you’re back
On Real Talk and up, it offers no times on the days you’re closed, or on time off blocked on your calendar.
Clear answers for callers
It tells callers you’re closed and when you’re back, from what you told it.
Which plan includes it
Small Talk, $99 a month
Answers every call, 24/7.
Vacation and holiday coverage works on every plan, starting with Small Talk at $99 a month. Booking around your time off needs Real Talk. Includes 200 minutes of Talk Time a month.
Questions
Can I set holiday dates ahead of time?
Yes. In FrontDesk Talk, add them under Holidays and special dates on the Receptionist page, up to two years ahead. They end on their own, so your weekly hours never need changing back. On Google, you can add special hours ahead of time too.
Who handles urgent calls while I’m gone?
Whoever you choose. Add their number for urgent transfers. Only the calls you mark as urgent reach them.
Can calls ring my cell instead while I’m away?
Yes, if you want that. Pause your receptionist for up to 7 days and calls ring the phone you choose. Those calls don’t use Talk Time.
Do holiday calls cost more?
No. They use Talk Time like any other call.
Free tools and how-to guides
More ways to use it
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.