Set up booking
Open Booking settings
Select Appointments, then Booking settings.
Set the hours you take appointments
Under Hours you take appointments, use Add hours for each day, or Copy Monday to every weekday.
Set the booking rules
Under Booking rules, check the time zone, how often appointments can start, the default length, the minimum notice, how far ahead callers can book, and the buffer between appointments.
Turn on booking by phone
Make sure Let your receptionist book on calls is on, then select Save booking settings.
What each rule does
| Setting | What it does | Starts at |
|---|---|---|
| Start times every | How often an appointment can start, like on the hour and half hour. | 30 minutes |
| Default length | How long an appointment lasts when its service doesn’t say. | 60 minutes |
| Minimum notice | How soon a caller can book. Two hours means nobody books a slot that starts in ten minutes. | 2 hours |
| Book up to | How far ahead callers can book. | 30 days |
| Buffer between appointments | Time kept free around each appointment, for travel or cleanup. | None |
Services and who does them
On the Services page, give each service How long it takes (minutes), an optional price, Who does it, and whether Callers can book it. Your receptionist uses that length when it looks for an open time.
On the Team tab in Settings, add the people callers can book, with a calendar color and whether Callers can book them. Turn on Set their own hours for anyone who keeps different hours from the business.
Booking someone yourself
On Appointments, select New appointment, find or add the customer, and pick the service, person, date, and time. Turn on Text a confirmation if you want them to get one.
Questions
Can I stop phone booking for a while?
Yes. Turn off Let your receptionist book on calls and save. It takes a message for appointment requests instead.
What time zone does it use?
The Time zone in your booking rules. Check it if your business is near a time zone line.
Related
More in Booking (Real Talk)
- Connect Google Calendar or Outlook
- Booking confirmations, reminders, and changes
- Share your online booking page
Didn’t find your answer? Email help@frontdesk.talk or browse the help center.