Booking confirmations, reminders, and changes

Confirmation texts

When your receptionist books a caller, it texts them a confirmation with the service, date, and time. The standard text ends with “Reply C to cancel,” and so does the reminder.

When you book someone yourself, turn on Text a confirmation to send one. Customers who book on your online booking page get the confirmation and reminders only if they check the box asking for texts.

Reminder texts

Reminder texts are on from the start and go out 1 day before. To change the timing, open Inbox, select Texting settings, and pick When reminders go out. The same settings are under Texting in Booking settings.

Reminders only go out between 8 AM and 9 PM your time. One that would land at night goes the evening before, or at 8 AM, instead.

Change what the texts say

In the texting settings, edit the Confirmation and Reminder messages. Add {business}, {name}, {date}, {time}, and {service}, and they’re filled in for each customer. Select Save texting.

Keep each one short. The SMS character counter shows when a text splits into two.

When a caller needs to move or cancel

Callers can call back and ask your receptionist to move or cancel an appointment. To protect their privacy, it only changes bookings made from the number they’re calling from.

You can change any booking yourself: on Appointments, open it to Reschedule, Mark completed, mark it a No-show, or Cancel it.

Texts to customers start once your texting registration is approved. Apply for texting registration.

Questions