Check the dashboard status
| Status | What it means |
|---|---|
| Live | Your receptionist is answering. |
| Waiting for your first call | No call has reached your receptionist yet. Finish any setup steps, then call your number from another phone. |
| Paused | Calls ring the phone you chose. Select Turn back on in the pause switch. |
| Not answering | Your plan has ended. Select Restart plan on the Billing tab in Settings. |
| Suspended | Your account is on hold. Check the Billing tab in Settings for a payment banner, or email help@frontdesk.talk. |
If calls ring your phone or go to your voicemail
- Forwarding may be off. Call your business number from another phone. If you hear your own voicemail, dial your carrier’s forwarding code again.
- With Ring my phone first, your phone rings before your receptionist answers. That’s expected. Let it ring, or decline the call, and your receptionist picks up.
- Your receptionist may be paused. Check the switch under the logo.
- Codes can vary by plan. If one fails, check your carrier’s guide or call your carrier.
If callers hear “this number can’t take calls right now”
Your receptionist isn’t switched on for the number. Usually the plan isn’t paid yet, a payment failed, or setup isn’t finished. Check the Billing tab in Settings for a banner, and finish any setup step that’s still open.
Test like a customer
Call from a phone that isn’t forwarded, like a family member’s cell, so you hear what customers hear. The test call checklist covers what to try.
Questions
Calls work, but I don’t get Talk Notes.
Check Settings, under Notifications. See where Talk Notes go.
Callers from Google get my voicemail.
The number on your Google Business Profile may not be the one you forwarded. Check your Google number.
Related
More in Numbers and forwarding
Didn’t find your answer? Email help@frontdesk.talk or browse the help center.