Keep your number: forward it or port it

Forward your number during setup

1. Choose Keep my business number

   In the Connect calls step, choose Keep my business number.

2. Pick your phone company

   Answer Who do you pay for your business phone? The list covers AT&T, Verizon, T-Mobile, Xfinity Mobile, Spectrum, Comcast Business, RingCentral, Ooma, Grasshopper, Google Voice, landlines, and more.

3. Choose how calls reach your receptionist

   Receptionist answers every call stops your business phone ringing. Ring my phone first lets you answer when you can, and calls you miss or decline go to your receptionist.

4. Dial the code

   On your business phone, dial the code shown and press call. You can have the code texted to your phone, copy it, or dial it from the screen.

5. Test it

   Select Call my business number. We call your business line from a test line, and the test passes when the call reaches your receptionist. The test call doesn’t use Talk Time.

Changing forwarding later

Forwarding lives with your phone company, not in FrontDesk Talk. To switch between every call and ring first, or to turn forwarding off, use the codes in your carrier’s guide or the call forwarding codes tool. To send calls to your own phone for a while without touching forwarding, pause your receptionist.

Porting your number

Porting moves your number to FrontDesk Talk, so you can cancel the old phone service. There’s no porting form in the app: email help@frontdesk.talk and we’ll walk you through it.

Keep your old service on until the port finishes, and forward in the meantime so calls get answered today. Read the porting guide.

Using Google Voice?

Google Voice can’t forward to an automated line like your receptionist, so port the number instead. See the Google Voice guide.

Or give out your new number

Choose Use my new Talk number to use your FrontDesk Talk number as your business number. Put it on your website, your Google Business Profile, and anywhere customers look. Your FrontDesk Talk number.

Questions