Pause it
Open the pause switch
Select Receptionist on under the logo, or the pause card at the top of Receptionist. On a phone it shows as AI on in the top bar.
Choose how long
1 hour, Until tomorrow morning, or Until I turn it back on, which lasts up to 7 days. We remind you the day before it ends.
Choose which phone rings
In Calls will ring, enter the US number calls should go to. It starts as your own phone.
Select Pause
The people who get your Talk Notes get a text saying how long it’s paused and which phone rings. To end it early, select Turn back on.
What happens while it’s paused
- Callers hear “Connecting you now,” then the call rings the phone you chose.
- Paused calls aren’t answered by your receptionist, so there’s no Talk Note, transcript, or Talk Back for them. They show in Calls as Rang your phone (paused).
- Paused calls don’t use Talk Time: calls to your own phones are unlimited within the US, under fair use. The Billing tab in Settings shows how many minutes rang your phone.
Questions
Does pausing turn off my call forwarding?
No. Your number keeps forwarding to FrontDesk Talk, and FrontDesk Talk passes each call to the phone you chose. Nothing changes with your phone company.
Why can’t I pause?
Pausing needs an active plan. Check the Billing tab in Settings, then try again.
Can I send paused calls to someone else?
Yes. Enter any US number in Calls will ring, like a teammate’s cell. To change it during a pause, select Change how long or which phone rings.
Related
More in Your receptionist
- Teach your receptionist about your business
- Set holiday hours and special dates
- Pick your receptionist’s voice, language, and tone
- Ask your own intake questions on calls
Didn’t find your answer? Email help@frontdesk.talk or browse the help center.