Teach your receptionist about your business

Update what it knows

1. Open Receptionist

   In the app, select Receptionist in the menu. Only owners and managers can change it.

2. Fill in Your business

   Add your Hours, the Services you offer, the Prices you share on calls, your Service area, and your Website.

3. Add the questions callers ask

   Under Questions callers ask, write each question with its answer in Questions and answers, in plain words.

4. Save and test

   Select Save changes. Then select Call me to test at the top of the page to hear the new answers.

Hours

Use the day-by-day builder, or select Write it myself instead to type them out. On a day you’re closed, calls still get answered, and callers hear that you’re closed.

Your receptionist knows the date and time where you are, so it can tell a caller whether you’re open right now. Check your time zone in Settings, under Business.

For a holiday, a vacation, or a short day, leave your weekly hours alone and add it under Holidays and special dates, just below Hours. It ends on its own. Set holiday hours and special dates.

Services and prices

Tick the services you offer. Your receptionist only offers the ones you tick. To add a description, a price, and how long each one takes, use the Services page in the menu.

Your receptionist quotes prices exactly as written, so only add the ones you’re happy to give on the phone. Leave a price empty for anything you’d rather quote in person.

Questions callers ask

• Write one question and its answer per line, like “Do you offer free estimates? Yes, for jobs over $500.”
• Answer the way you’d say it on the phone. Short answers work best.
• Read your Talk Notes and transcripts for questions it couldn’t answer, then add them here.

The receptionist script generator can help you write answers for your kind of business.

Questions