Pick your receptionist’s voice, language, and tone

Change the voice

1. Open Voice and call behavior

   Go to Receptionist and select the Voice and call behavior card. There’s a link to it in Settings too.

2. Pick a voice

   Play a few and choose one. Premium voices are our most lifelike.

3. Set speed, name, and tone

   Set Speed to Slower, Normal, or Faster. Give it a Name it uses when it introduces itself, if you like, and pick a Tone: Friendly, Professional, Casual, or Formal.

4. Save and call it

   Save your changes, then call your number to hear them.

English and Spanish

Language is set on the Receptionist page, under Greeting. Choose English, Spanish, or English and Spanish.

• With English and Spanish, it answers in the language the caller uses.
• With Spanish, it speaks Spanish with every caller unless they ask for English.

Bilingual is on every plan. More about the Spanish receptionist.

How it handles a call

The rest of the page fine-tunes the conversation. The defaults suit most businesses, so change one thing at a time and make a test call.

• Conversation: how it picks up, how long it waits after the caller stops talking (Patience: Quick, Balanced, or Patient), an office background sound, background noise filtering, and what it does when a caller cuts in or is hard to hear.
• Quiet moments: whether it checks in when a caller goes quiet, and when it hangs up after silence.
• Transfers: whether it connects calls right away or first tells the person picking up who’s calling. See urgent call transfers.
• While it works: what it says while it checks the calendar, books, or transfers.
• Ending the call: the Longest call it takes, from 5 to 30 minutes, its goodbye line, and phrases that end the call.

If something starts to feel off, Reset call behavior at the bottom of the page puts everything back to the defaults.

Questions