Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Comcast Business: Use *72 when you want FrontDesk Talk to answer every call. For no-answer or busy forwarding, use the call forwarding settings in your Comcast Business account.
The Comcast Business codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | *72Talk number | *73 |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Use all 10 digits.
Pick up your business phone
Use a phone connected to the Comcast Business line you want to forward.
Dial *72 and your number
Dial the code below, then wait for the confirmation tone before you hang up.
*72Talk numberOr set it up online
Sign in to your Comcast Business account on the web or in the My Account app and open the call forwarding settings for your line. Many lines offer no-answer and busy forwarding there.
Good to know
- If you use Business VoiceEdge with desk phones, forwarding may be set per phone or per user. Your admin can set it in the VoiceEdge portal.
Test it
- Call your business number from a different phone, like your cell.
- You should hear your FrontDesk Talk greeting instead of a ring or voicemail.
- Hang up and watch for the Talk Note by text and email.
Turn it off
Dial *73 from the business line and wait for the confirmation tone.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Can I turn forwarding on when I’m away from the office?
Yes. Use your Comcast Business account online or in the My Account app to change forwarding from anywhere.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Can I switch between always and no answer?
Yes. Turn one off and the other on anytime. Many owners use no answer during the day and always at night.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Sources, checked September 2026: Comcast Business: Set up call forwarding on your Business Voice phone; Comcast Business: Manage call forwarding for Business VoiceEdge.
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.