Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Visible: Use *72 when you want FrontDesk Talk to answer every call, like after hours. Visible’s *71 only covers calls that come in while you’re busy on another line, and Visible doesn’t list a code for calls you just don’t answer.
The Visible codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | *72Talk number | *73 |
| Busy | *71Talk number | *73 |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Use all 10 digits.
Open your phone’s keypad
Use the regular phone app on your Visible line.
Dial *72 and your number
Dial the code below and press Call to send every call to FrontDesk Talk.
*72Talk numberOr forward only when you’re busy
Use *71 instead if you only want calls sent to FrontDesk Talk while you’re on another line.
*71Talk number
Good to know
- Visible says your phone won’t ring while call forwarding is on. Calls go straight to FrontDesk Talk, so dial *73 when you want them back.
- Visible’s *71 isn’t the same as Verizon’s. On Visible it forwards calls when you’re busy, not calls you don’t answer.
- Visible’s Care team works by chat, in the Visible app or on its website.
- Codes and menus can change. If a step doesn’t match, contact the provider.
Test it
- Call your business number from a different phone.
- If you set up always, you should hear your FrontDesk Talk greeting right away. If you set up no answer, let it ring without picking up.
- Check your text messages. A Talk Note, the summary of the call, should arrive a moment after you hang up.
Turn it off
Dial *73 from your Visible phone and press Call.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Can Visible forward only the calls I miss?
Visible’s help page lists forwarding for every call and for calls when you’re busy on another line. It doesn’t list a no-answer option, so ask Visible’s Care team in the app if you need one.
Does Visible charge for call forwarding?
Visible says call forwarding is available to any active Visible member. Its help page doesn’t list a charge.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Source, checked October 2026: Visible: Explore Visible plan features.
Other phone companies
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.