Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Quo (formerly OpenPhone): Build a call flow that rings your team first and forwards to FrontDesk Talk if nobody answers, or during closed hours.
Step by step
Open the number’s call flow
In Quo, go to Settings, then Phone numbers. Pick the number, open Call flow, and click Edit call flow.
To forward everything
Click the Default call flow dropdown at the top, select Forward all calls, enter your FrontDesk Talk number, and enable the call flow.
To forward only missed calls
Add a Ring users step for your team, then a Forward step with your FrontDesk Talk number. Add a Business hours step if you want after hours to go straight to FrontDesk Talk.
Publish
Quo says changes aren’t live until you publish. Then make a test call.
Good to know
- Quo says each forwarded call uses two call legs and counts double toward your usage.
- Quo can’t record or transcribe a forwarded call. FrontDesk Talk sends you a Talk Note, the summary of the call, instead, and Real Talk and Big Talk include recordings and transcripts.
- Quo says forwarding supports US and Canadian numbers only. Your FrontDesk Talk number is a US number.
- Codes and menus can change. If a step doesn’t match, contact the provider.
Menus and settings can vary by plan. If one doesn’t work, call your carrier.
Test it
- Call your business number from a different phone, like your cell.
- You should hear your FrontDesk Talk greeting instead of a ring or voicemail.
- Hang up and watch for the Talk Note by text and email.
Turn it off
Open the call flow, select Default call flow from the dropdown, and enable it. Or remove the Forward step and publish.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Is Quo the same as OpenPhone?
Yes. Quo’s own site describes itself as formerly OpenPhone, and old OpenPhone help links now lead to Quo’s help center.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Can I switch between always and no answer?
Yes. Turn one off and the other on anytime. Many owners use no answer during the day and always at night.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Sources, checked September 2026: Quo: Call forwarding; Quo: Call flows overview.
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.