Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Frontier: Use *72 when you want FrontDesk Talk to answer every call, like after hours. Frontier lists busy and no-answer forwarding as features but doesn’t publish codes for them, so ask Frontier if you want your phone to ring first.
The Frontier codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | *72Talk number | *73 |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Use all 10 digits.
Check that your plan has forwarding
Frontier says Fiber Digital Voice plans include their calling features. On Unlimited Voice and Digital Phone, some features cost extra. Your services are listed in My Account, under Account Summary, then My Services.
Dial *72 and your number
From a phone on the line you want to forward, dial the code below.
*72Talk numberTest it
Call your business number from your cell. FrontDesk Talk should answer.
Good to know
- Frontier says that while forwarding is on, you won’t be able to answer calls on that line.
- Frontier’s help page lists the codes but not the tones you’ll hear. If the line plays a second dial tone after *72, wait for it, then dial the number.
- Frontier Digital Voice can also send calls to a backup number when your line is unavailable, like in an outage. Sign in at um.frontier.com, click Setting, then the Calls tab, and set up unavailable call forwarding.
- Codes and menus can change. If a step doesn’t match, contact the provider.
Test it
- Call your business number from a different phone, like your cell.
- You should hear your FrontDesk Talk greeting instead of a ring or voicemail.
- Hang up and watch for the Talk Note by text and email.
Turn it off
Dial *73 from the business line. Frontier says most customers can also press 7 3.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Is Frontier part of Verizon now?
Yes. Frontier’s website now calls it “Frontier, a Verizon Company,” and its help center still lists *72 and *73.
Can Frontier forward only the calls I miss?
Frontier lists call forwarding busy and call forwarding no answer as calling features on some plans, but its help pages don’t give the codes. Call Frontier Business support at 800-921-8102 to set them up.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Sources, checked October 2026: Frontier: Calling features; Frontier: Unlimited Digital Voice features and support; Frontier: If you can’t receive calls but can make them; Frontier Business: Contact us.
Other phone companies
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.