Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Cricket Wireless: Ask Cricket to forward only the calls you don’t answer, if it can, so your phone rings first. Cricket’s terms limit how many minutes of forwarding an unlimited plan can use.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Keep all 10 digits handy.
Call Cricket support
Dial 611 from your Cricket phone, or call 1-800-274-2538 from any phone.
611Ask for call forwarding
Ask Cricket to forward your calls to your FrontDesk Talk number. Ask whether it can forward only the calls you don’t answer, and how to turn it off yourself.
Test it
Call your business number from another phone. FrontDesk Talk should answer, and a Talk Note should arrive after you hang up.
Good to know
- Cricket lists call forwarding as a standard feature on current plans.
- Cricket’s terms say that if call forwarding and other calls that aren’t live conversations go over 1,000 minutes a month on unlimited voice, Cricket may end the service or move you to a plan without unlimited voice. Forwarding only the calls you miss uses far fewer minutes than forwarding everything.
- Cricket says you can’t forward your number to numbers outside the U.S. Your FrontDesk Talk number is a U.S. number.
- We don’t list codes for Cricket because Cricket’s own pages don’t. If a Cricket rep gives you a code, use theirs.
Cricket doesn’t publish forwarding codes on its website, so setup goes through Cricket support. Menus and settings can vary by plan. If one doesn’t work, call your carrier.
Test it
- Call your business number from a different phone.
- If you set up always, you should hear your FrontDesk Talk greeting right away. If you set up no answer, let it ring without picking up.
- Check your text messages. A Talk Note, the summary of the call, should arrive a moment after you hang up.
Turn it off
Call 611 from your Cricket phone and ask Cricket to turn off call forwarding, or use the off steps the rep gave you.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Why don’t you list codes for Cricket?
Cricket’s website doesn’t publish them, and we only list codes a carrier confirms. Cricket support can set it up or tell you the right code for your phone.
Does Cricket charge for call forwarding?
Cricket lists call forwarding as a standard feature on current plans. Its terms limit forwarding and other calls that aren’t live conversations to 1,000 minutes a month on unlimited voice.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Sources, checked October 2026: Cricket: Available features; Cricket: International calling FAQs; Cricket: Terms and Conditions of Service, section 2.5.1; Cricket: Contact us.
Other phone companies
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.