Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for GoTo Connect: In Find Me/Follow Me, set No answer, send to External with your FrontDesk Talk number. Your phones ring first, and FrontDesk Talk takes the rest.
The GoTo Connect codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | *72Talk number | *73 |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Open Find Me/Follow Me
In the GoTo desktop or web app, select your profile picture, then Settings, Voice, Find me follow me. On mobile, select your profile picture, then Phone & voicemail, then Find Me/Follow Me.
Set the ring time
Set Ring Time to how many seconds your phones ring before the call moves on.
Send missed calls to FrontDesk Talk
Under No answer, send to, choose External and enter your FrontDesk Talk number. Then select Save.
Or forward everything with *72
From your GoTo phone, dial *72. When you hear a dial tone, enter your FrontDesk Talk number.
*72 then Talk number
Good to know
- If you add FrontDesk Talk as a ring step, set Call Screening to Direct connect. GoTo’s other screening choices ask whoever answers to accept the call, and FrontDesk Talk won’t.
- Turn on Pass-through Caller ID so FrontDesk Talk sees the caller’s number. GoTo says the carrier decides what shows on outside numbers, so make a test call.
- Find Me/Follow Me also has If calls fail, send to, for an internet or power outage. Choose External Number and enter your FrontDesk Talk number.
- For the main number, an admin adds a dial plan in GoTo Admin, under Phone System, Dial Plans, with an External number node. Leave Confirm call pickup off, since it asks whoever answers to press 1.
- GoTo says a *72 forward stays on even if the phone goes offline afterward.
- Codes and menus can change. If a step doesn’t match, contact the provider.
Test it
- Call your business number from a different phone, like your cell.
- You should hear your FrontDesk Talk greeting instead of a ring or voicemail.
- Hang up and watch for the Talk Note by text and email.
Turn it off
Dial *73 to turn off a *72 forward. In Find Me/Follow Me, set No answer, send to back to voicemail and save.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Can GoTo send only after hours calls to FrontDesk Talk?
Yes. In a dial plan, a Schedule node can send closed and holiday calls to an External number node with your FrontDesk Talk number.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Can I switch between always and no answer?
Yes. Turn one off and the other on anytime. Many owners use no answer during the day and always at night.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Sources, checked October 2026: GoTo: Set up a personalized dial plan on your line (Find Me/Follow Me); GoTo: Forward my calls; GoTo: Dial plan nodes; GoTo: Route a phone number in the admin portal.
Other phone companies
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.