Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Landline: Use no-answer forwarding if your line has it, so the office phone rings first. If it doesn’t, use always forwarding after hours.
The Landline codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | *72Talk number | *73 |
| No answer | *92Talk number | *93 |
| Busy | *90Talk number | *91 |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Use all 10 digits.
Pick up the office phone
Listen for a dial tone.
Dial the code and your number
For always, dial *72 and your number. Some lines play a second dial tone after *72. Wait for it, then dial the number.
*72Talk numberStay on the line
Wait for a confirmation tone. On some lines the forwarded number rings once to confirm. Let it answer, then hang up.
Good to know
- The no-answer and busy codes above are common, but not every carrier uses them. Your bill or your carrier’s website lists the codes for your line.
- Some older lines charge per use for forwarding. Ask your carrier if you’re not sure.
Test it
- Call your business number from a different phone, like your cell.
- You should hear your FrontDesk Talk greeting instead of a ring or voicemail.
- Hang up and watch for the Talk Note by text and email.
Turn it off
Dial *73 to turn off always forwarding. Use *93 or *91 for no answer or busy, if your line uses those codes.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Can I switch between always and no answer?
Yes. Turn one off and the other on anytime. Many owners use no answer during the day and always at night.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Source, checked September 2026: AT&T Phone: calling features and star codes (example of common landline codes).
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.