Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Mint Mobile: Start with no answer, so your phone rings first and FrontDesk Talk answers the calls you miss. Add busy and unreachable as backups.
The Mint Mobile codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | **21*1Talk number# | ##21# |
| No answer | **61*1Talk number# | ##61# |
| Busy | **67*1Talk number# | ##67# |
| Unreachable | **62*1Talk number# | ##62# |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Use all 10 digits.
Open your phone’s keypad
Mint says every kind of forwarding is turned on and off from the dialer on your phone.
Dial the code for no answer
Dial the code below, with a 1 before your FrontDesk Talk number and # at the end, then press Call.
**61*1Talk number#Add busy and unreachable
Repeat with these two codes so calls still get answered when you’re on another call or out of signal.
**67*1Talk number# and **62*1Talk number#
Good to know
- Mint’s help page calls **62 forwarding when you’re out of service, and **67 forwarding when you’re busy or out of coverage. Setting both covers you either way.
- Mint says Scam Screener doesn’t work while call forwarding is on.
- Mint says some phones introduced in 2017 or earlier may not be able to manage call forwarding after April 1, 2026. If a code fails on an older phone, dial 611.
- Mint’s acceptable use policy doesn’t allow continuous or extensive call forwarding. Forwarding the calls you miss is the setup we recommend anyway.
- Codes and menus can change. If a step doesn’t match, contact the provider.
Test it
- Call your business number from a different phone.
- If you set up always, you should hear your FrontDesk Talk greeting right away. If you set up no answer, let it ring without picking up.
- Check your text messages. A Talk Note, the summary of the call, should arrive a moment after you hang up.
Turn it off
Dial the off code for each kind you turned on: ##61#, ##67#, ##62#, or ##21#.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Why does Mint put a 1 before the number?
That’s how Mint’s own help page writes its codes. Dial them exactly as shown, with the 1 and then your 10-digit FrontDesk Talk number.
Who do I call if a code doesn’t work?
Mint says to dial 611 from your Mint phone or call 800-683-7392. Its help team is available 7 days a week, 5 AM to 7 PM Pacific.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Can I switch between always and no answer?
Yes. Turn one off and the other on anytime. Many owners use no answer during the day and always at night.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Sources, checked October 2026: Mint Mobile: How to set up and use call forwarding; Mint Mobile: What is Scam Screener and Scam Callback Protection?; Mint Mobile: Network update; Mint Mobile: Acceptable Use Policy; Mint Mobile: How do I contact Mint Mobile?.
Other phone companies
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.