Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for Xfinity Mobile: Use *71 so your phone rings first and FrontDesk Talk answers the calls you miss. Use *72 when you want the AI to take every call.
The Xfinity Mobile codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | *72Talk number | *73 |
| No answer | *71Talk number | *73 |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Use all 10 digits.
Use your Xfinity Mobile phone
Xfinity says forwarding can only be turned on from the Xfinity Mobile device itself, not from another phone or a computer.
Dial *71 and your number
Dial the code below and press Call. Wait for the confirmation, then hang up.
*71Talk numberOr forward everything with *72
If you want every call answered by FrontDesk Talk, use *72 instead.
*72Talk number
Good to know
- Xfinity says unanswered calls won’t go to your mobile voicemail while forwarding is on. That’s expected: FrontDesk Talk takes the message instead.
- Xfinity says forwarding doesn’t affect text messages, and only works to US numbers. Your FrontDesk Talk number is one.
- Codes and menus can change. If a step doesn’t match, contact the provider.
Test it
- Call your business number from a different phone.
- If you set up always, you should hear your FrontDesk Talk greeting right away. If you set up no answer, let it ring without picking up.
- Check your text messages. A Talk Note, the summary of the call, should arrive a moment after you hang up.
Turn it off
Dial *73 from your Xfinity Mobile phone and press Call.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Does Xfinity Mobile charge for forwarding?
Xfinity’s page says call forwarding is included at no additional cost.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Can I switch between always and no answer?
Yes. Turn one off and the other on anytime. Many owners use no answer during the day and always at night.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Source, checked September 2026: Xfinity: How to use call forwarding (Xfinity Mobile).
Stop paying for voicemail.
Setup takes about 10 minutes. Cancel anytime.