Which kind of forwarding to use
Always
Every call goes to FrontDesk Talk and your phone never rings. Use it when you want the AI to answer everything, or at night and on weekends.
No answer
Your phone rings first. If you don’t pick up, the call moves to FrontDesk Talk. This is the setup most owners start with.
Busy
If you’re already on a call or you decline one, the caller goes to FrontDesk Talk instead of voicemail.
Unreachable
If your phone is off, out of battery, or has no signal, calls still get answered.
Our advice for UScellular: Start with no answer, plus busy and unreachable as backups. Your phone rings first, and FrontDesk Talk answers anything you miss.
The UScellular codes
| Forwarding | Turn on | Turn off |
|---|---|---|
| Always | **21*1Talk number# | ##21# |
| No answer | **61*1Talk number# | ##61# |
| Busy | **67*1Talk number# | ##67# |
| Unreachable | **62*1Talk number# | ##62# |
Replace Talk number with your 10-digit FrontDesk Talk number, then press Call. Codes can vary by plan. If one doesn’t work, call your carrier.
Step by step
Find your FrontDesk Talk number
It’s the number we give you during setup. Use all 10 digits.
Check that your line has moved
T-Mobile texts UScellular customers when their account moves. T-Mobile says *86 no longer reaches voicemail after the move, so old UScellular shortcuts may not work.
Dial the code for no answer
Dial the code below and press Call. These are the codes on T-Mobile’s short codes page, with a 1 before your number.
**61*1Talk number#Add busy and unreachable
Repeat with these two codes so calls still get answered when you’re on another call or out of signal.
**67*1Talk number# and **62*1Talk number#
Good to know
- Want more rings first? T-Mobile says you can add a delay of 5, 10, 15, up to 30 seconds: **61*1[Talk number]**15# waits about 15 seconds.
- T-Mobile says ##004# resets call forwarding to its default.
- T-Mobile says you can only forward to 10 or 11 digit numbers, and not to international numbers.
- If your line hasn’t moved to T-Mobile yet, or a code doesn’t work, dial 611 from your phone.
- Codes and menus can change. If a step doesn’t match, contact the provider.
Test it
- Call your business number from a different phone.
- If you set up always, you should hear your FrontDesk Talk greeting right away. If you set up no answer, let it ring without picking up.
- Check your text messages. A Talk Note, the summary of the call, should arrive a moment after you hang up.
Turn it off
Dial the off code for each kind you turned on: ##61#, ##67#, ##62#, or ##21#.
Before you cancel FrontDesk Talk, turn off forwarding so calls go back to your phone.
Questions
Do these codes work before my account moves to T-Mobile?
We couldn’t confirm that. UScellular’s old support pages now redirect to T-Mobile, so we list T-Mobile’s codes. If your line is still on UScellular’s systems, dial 611 and ask.
Is UScellular part of T-Mobile now?
Yes. T-Mobile announced that it closed its UScellular deal in August 2025.
Will my callers know the call was forwarded?
No. They dial your usual number and hear your receptionist. Nothing sounds different on their end.
Does forwarding cost extra?
Most plans include forwarding. Some carriers count forwarded calls against your minutes if your plan isn’t unlimited. Check with your carrier if you’re not sure.
Can I still make calls from my phone?
Yes. Forwarding only changes where incoming calls go. Outgoing calls work the same as before.
Can I switch between always and no answer?
Yes. Turn one off and the other on anytime. Many owners use no answer during the day and always at night.
Would porting my number be better?
Forwarding is quickest. Porting moves your number to us so you can drop the old line. Read the porting guide.
Sources, checked October 2026: T-Mobile: Self-service and short codes; T-Mobile: Calling services; T-Mobile: Welcome, UScellular customers; T-Mobile: T-Mobile completes UScellular deal.
Other phone companies
Stop paying for voicemail.
Setup takes a few minutes. Cancel anytime.